"Here's a realtime snapshot of the entire problem database. We'll look at it again later," the Java engineer said. "Note that each time you revisit this page, you'll see the latest data from the database."
Ms. Veep congratulated the group on their first day's accomplishments. "I'm really looking forward to our first eval next week!" she said.
| Customer | Problem | Resolution | Priority | Status |
|---|---|---|---|---|
| BEA WEBXPRESS, INC. | EXTENSION 658 INOPERATIVE | REPLACED LINE ADAPTER | Critical | Closed |
| BEA WEBXPRESS, INC. | NOISE ON TOLL FREE LINES | Critical | Escalated | |
| BEA WEBXPRESS, INC. | NOISY LINES | Critical | Escalated | |
| ASTROTECH CO. | NIGHT BELL INOPERATIVE | High | Escalated | |
| ASTROTECH CO. | CALL WAITING DISCONNECTS CALLER | High | Escalated | |
| ASTROTECH CO. | TRUNK BETWEEN BUILDINGS NOISY | Medium | Escalated | |
| ASTROTECH CO. | BAD SPARES | Low | Escalated | |
| DELRAY, LTD. | PBX REBOOT FAILED | Medium | Escalated | |
| DELRAY, LTD. | BACKHOE DESTROYED OUTSIDE SWITCHBOX | Medium | Escalated | |
| TANGERINE SOFTWARE | 16 DESKTOP UNITS NEED REPAIR | Medium | Escalated | |
| TANGERINE SOFTWARE | BACKUP POWER GENERATOR FAILED | REPLACED GENERATOR BRUSHES | Critical | Closed |
| TANGERINE SOFTWARE | CALLER ID INOPERATIVE | Medium | Escalated | |
| PERSIPHONE CO. | AUTO ROLLOVER INTERMITTENT | Medium | Escalated | |
| PERSIPHONE CO. | TWO EXTENSIONS SEEM TO BE CROSS-CONNECTED | High | Escalated |
